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ADVENTURES IN CLIENT SERVICING

Nope. Not like the Elisabeth Shue movie “Adventures in babysitting”. This one is much more interesting.

“Still not as fun as client servicing.”

It’s hard to exactly gauge out why and how people end up in the Client Servicing side of things. And why they become addicted to it. If you ask them, they will probably respond with ‘It just happened. I got better at it’. And that is true, partially. But it’s not the whole truth.

A lot of it has to do with the constant dose of adrenalin that the job provides on a daily basis. You’re having face-to-face interaction with clients and things are at stake. Not only do you have to manage to make a personal impression but also have to mediate your company’s point of view whilst aiming to please client expectations and temper any sort of discrepancies that may arrive. So in short, it’s a job that requires you to use multiple skills at the same time. So yes, it is challenging.

“But not THIS challenging!”

But the challenge is somewhat reciprocated by the sense of reward that is prevalent in the job. Firstly, you don’t have to wait to see results long-term. You immediately know whether a meeting went well or not, and you can adjust yourself constantly to foster your relationship with the client.

With time and experience, you can actually get better at it. You can pick up tics, gauge reactions and using those you can convince the client of your ways. It’s one of those jobs where experience does add a lot and matters significantly. So there’s a regular promise of growth i.e. the more you do it, the better you will get at it. A lot of other jobs don’t guarantee this luxury. This one does.

Secondly, you get to create relationships with the clientele. You get to meet different sorts of people who have different attitudes, dispositions and respond differently towards your actions towards them. So navigating through them is very akin to a psychological puzzle. You can form great relationships with clients and the reward for that is a great sense of satisfaction and a gateway into their world.

“No! We mean, relationships that BENEFIT people….”

Aside from the usual requirements, you have to get better at the process of human interaction. And become more aware in the habits of human perception. Here, the famed ‘real world’ skills that every management book seems to talk about do tend to come into play. Skills that you can’t really learn from a textbook but have to try and squeeze out and absorb from real life events and encounters. You will get to learn how to use your intuition and quick thinking. A great sense of on-the-fly strategizing really helps and when aided by significant research, it can give you MASSIVE leverage over the client you’re trying to impress.

See, extraversion is a gift in this field. If you have the natural drive and instinctually want to meet new people and absorb their worldview then this won’t even feel like work to you. You’d want to go exploring by default. Of course, a lot of people have instinctual skills for this but they can be acquired over time too. The main thing is to have an interest in people. In their behavior.

“Go OUT in the world….”

You should try researching on how they behave. What their body language tries to convey. How you think they will react and respond to what you say. The main skill is people. Which means that there are boundaries/limits on talent where improvisation plays huge part.

And there is no stagnation. Which is not a critique of other professions. Plenty of people are completely in love with their comfy, well-paying desk jobs (and we love them for it) but there is also a category of people who are not suited for them at all and or/either don’t want to be committed to them. If you happen to be one of those, then don’t worry. It’s the system. It’s not you. You can commit to this particular profession and the constant movement and re-adjustment may fulfill your needs better than you think you do.

If this sounds like a recruitment pitch, then we apologize. The only reason this was ever written was to hopefully make you interested in the profession and connect to something that may be just what you’re looking for. If client servicing sounds of interest to you, get in touch with us at CIRCUIT 9 and let’s talk.